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Creating Client-Focused Microfinance on the Frontlines

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December 16, 2010

Discussions of the microfinance crisis in Andhra Pradesh, India, have, so far, overlooked one area that might have a played a contributing role: human capital management practices.

Grameen Foundation’s Human Capital Center focuses on improving these “people practices” at microfinance institutions (MFIs).  In this piece for CGAP’s Microfinance Blog, Peg Ross, director of the Human Capital Center, discusses the critical role frontline staff can play in improving MFIs’ overall social and financial impact.

Read more at the CGAP blog.