A simple and widely available tool – the mobile phone – is creating substantial impact in the developing world, changing the lives of low-income individuals, especially in rural communities. Today, 6 billion mobile phones are being used throughout the world, with approximately 75 percent of users living in developing countries.
Grameen Foundation Insights
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At Grameen Foundation, our goal is to spur innovation in the global movement to eliminate extreme poverty. Part of that work is to develop better solutions and share them with people like you.
On GF Insights, we share lessons learned from our leaders in the field, news about efforts to expand access to financial and information services for the poor, and how poverty-focused organizations are using data to improve the way they work.
Ali Ndiwalana is Research Lead for Grameen Foundation’s AppLab Money Incubator and Lee-Anne Pitcaithly is Program Director for Grameen Foundation’s Mobile Financial Services Accelerator initiative. Both are based in our Uganda office. This blog post originally appeared on the CGAP Technology Blog. We've included an excerpt here with a link to the full post below.
Mobile money has had bad press lately for fraud-related cases. Most of the reported cases were either the result of internal employees misusing the system to cause operator losses or fraudsters trying to scam unsuspecting users. There is another angle that rarely gets any press—when users or agents abuse the platform and use it in rogue ways that it was never intended.
Sally Salem was an Atlas Corps Fellow at Grameen Foundation, where she worked with the human capital management team for a year learning and designing toolkits to support the strategic adoption of human capital practices at microfinance institutions. Sally has more than a decade of experience in non-formal education and development and has worked with adults and young people on issues ranging from youth participation, volunteering, intercultural learning and human-rights education.
After working with Grameen Foundation’s Human Capital Center for a year as an Atlas Fellow, it was time to return to Egypt. Looking back now on my year-long stay, I realize that I was lucky to have had Grameen Foundation as my host and to have worked with the human capital management team.
Thanks to good timing, one month after my fellowship ended, I had an opportunity to put all the theory I had learned into practice. I was invited to support an engagement with the Lebanese Association for Development-Al Majmoua, a leading microfinance NGO in that country, part of a collaborative effort between Grameen Foundation's Human Capital Center and Grameen-Jameel Microfinance Ltd., a joint venture between Grameen Foundation and the ALJ Foundation, a subsidiary of the Abdul Latif Jameel Group. My task was to help facilitate a human capital management assessment – the starting point for aligning an organization’s people practices with its business strategy. As a native Arabic speaker with working experience in Lebanon and deep familiarity with the assessment, I was eager to volunteer my services through Grameen Foundation’s skilled-volunteer initiative, Bankers without Borders®.
[caption id="attachment_2310" align="aligncenter" width="300"] In Sidon, Lebanon, Sally (right) met Osama – a photographer and Al Majmoua client – who is carving out a niche in her city’s male-dominated photography industry.[/caption]
Lebanon has an interesting (and somewhat tragic) modern history that some say sums up the story of the Middle East in the last 60 years or so. It is a country with a strong Phoenician heritage – sea people who made great ships using their mighty cedar trees and who explored the unknown Mediterranean at a very early stage of human history. This is still reflected in the adventurous character of today’s Lebanese people. There are more Lebanese outside of the country than in Lebanon. They are known for their entrepreneurial spirit, and wherever they go they prove to be clever merchants, excellent hosts and good cooks! What a great environment for microfinance to thrive and grow.
Alex Counts is president, CEO and founder of Grameen Foundation, and author of several books, including Small Loans, Big Dreams: How Nobel Prize Winner Muhammad Yunus and Microfinance are Changing the World.
Estelle Martinson is a Bankers without Borders® (BwB) volunteer who recently returned from a project in the Philippines. A Six Sigma Black Belt, Estelle began her career working as a business analyst in information technology, and is currently a credit risk manager at Standard Bank, where she has worked for 10 years. She also has experience in the fields of disability, computer literacy, adult education and community development.
As I sat sipping some lemongrass tea, one of the many gifts I brought back home with me from my trip to the Philippines, I reflected on the series of events that led me there, and what the experience meant to me.
On the plane, someone asked me, “What motivated you to go?” That was pretty easy to answer. I am a banker, and the vision of microfinance – a world without poverty – is something I support passionately, so I grabbed the opportunity to get involved with an organization working in microfinance when it presented itself.
My interest in microfinance started when I was exposed to Grameen Bank’s work during a leadership training session at my organization. I expressed my interest in microfinance to a friend who, three years later, e-mailed me a volunteer project, saying, “This is really you – have a look at it and see if you’re interested.” Of course I was interested!
[caption id="attachment_2290" align="aligncenter" width="300"] BwB volunteer Estelle Martinson (second from right) rides by water back to town after visiting one of RSPI's 25 branch offices with staff members (from left) Alice, Paul and Jeannette.[/caption]
I joined BwB and signed up for a project with Rangtay sa Pagrang-ay, Inc. (RSPI), a 25-branch microfinance organization that has been operating in the Philippines for the past 25 years, to train their research department in reviewing operations through “process mapping.”