Stephanie Denzer is Program Associate for Grameen Foundation’s Human Capital Center (HCC). This is her first blog post from a recent trip to Peru where she participated in a Human Capital Management Assessment of a Microfinance Institution (MFI) in the process of transforming into a regulated institution.
On a day when the humidity made it clear that rain was imminent, in the rear of a small branch office in Aguaytía, a rural town in Peru’s Amazon, we spoke with John, a branch manager for Microfinanzas Prisma, about a concept that would be just as familiar in an air-conditioned high rise of corporate America – the importance of having an inspiring mentor as a supervisor. John told us about how his former boss, the previous branch manager, had cultivated a group of highly dedicated and engaged loan officers by constantly discussing their performance with them and making sure they had the necessary support to accomplish their daily work. Now that he has been promoted to this same position, he works hard to maintain the team camaraderie his predecessor built and ensures that each loan officer receives special recognition when going the extra mile to support the branch office’s goals.
I was in Peru to assist with the implementation of Grameen Foundation’s Human Capital Management Assessment tool, intended to be the starting point for aligning an organization’s human capital management practices (leadership, culture, talent acquisition, learning & development, rewards/recognition, etc.) with its overall business strategy. We believe that MFIs who are smart about managing their human capital will be more successful in achieving growth, maximizing the value of their workforce, and ultimately, reach greater numbers of the world's poorest people.