Development Operations Officer

Position Title: Development Operations Officer
Status: Full Time
Location: Washington, D.C., or Seattle, WA
FLSA Classification: Non-Exempt (Eligible for Overtime Pay)

Job Summary: The Development Operations Officer will be a dynamic, experienced individual who will manage online fundraising tools, act as the organizational-wide administrator for the Development team database, and serve as the budget manager for the Development department. As an active member of the Online and Annual Giving team, this person will also contribute to the overall annual giving strategy and assist with fundraising campaign strategy, execution and evaluation, helping bring in more than $1 million per year. The right candidate will have a rare opportunity to grow an integrated fundraising operation that utilizes technology in an innovative and exciting way.

Reporting and relationships: The Development Operations Officer reports to the Director of Online and Annual Giving and works closely with the VP of External Affairs. This position regularly interacts and presents to the Executive Leadership Team and reports to the board on behalf of the Development team.

Availability: The Development Operations Officer position is full-time, 40 hours per week position. This position is a non-exempt position and eligible for overtime pay beyond 40 hours per week. It is expected that the Development Operations Officer will occasionally be required to work in the evenings and on weekends. Some travel may be required.

Essential Job Functions

• In collaboration with the VP of External Affairs, create the budget strategy for the department and manage on a monthly basis
• Provide financial data and lead a monthly meeting with the Executive Leadership Team to explain the results
• Provide regular reports for the Grameen Foundation Board of Directors and its Development committee, and other volunteer committees as needed
• Manage online giving systems and analysis
  • Work with Director of Online and Annual Giving to drive online outreach and donor experience strategies and implementation
  • Respond to inquiries from major and smaller donors regarding their gift records and the mechanics of wire transfers and stock donations
  • Build and oversee list creation and distribution of email solicitations
  • Manage online gift processing procedures and oversee development assistant or associate in weekly processing
  • Coordinate, develop, and implement research efforts for online fundraising; leverage all existing tools and identify new ones for evaluating online marketing and web presence
  • Serve as liaison with inside and outside IT providers and remote sites
• Serve as the administrator of the Development team database (Donor2/Salesforce)
  • Design processes and procedures to facilitate fundraising data management
  • Provide technical assistance and training to the Development team
  • Create reports for the Development team and organization as needed
  • Maintain the integrity of the database via maintenance, data-cleaning and security procedures
• Collaborate on annual giving strategy, execution and evaluation
  • Contribute to fundraising campaign design and planning
  • Assist with donor solicitations, including direct mail and online fundraising efforts
  • Work in conjunction with Director of Online Giving to plan and execute corporate giving campaigns
  • Monitor, analyze and interpret all donations on an ongoing basis, leveraging this information to enhance the donor experience and donor retention
  • Serve as development liaison to one or more Grameen Foundation programs, including creating an annual fundraising plan
• Performs other duties as assigned

Required Knowledge, Skills, and Abilities

• Deep commitment to eradication of poverty and alignment with Grameen Foundation’s mission
• Well-honed computer skills, with expertise in Excel and database management (Salesforce experience a plus)
• Strong analytical skills and exceptional attention to detail, with solid deductive reasoning ability
• Experience in online marketing and outreach; nonprofit experience ideal
• Comfortable and productive in a flexible, team-based environment; ability to work with people remotely
• Ability to learn/adapt quickly and meet tight deadlines
• Self-motivation with a strong sense of ownership in areas of responsibility
• Excellent verbal and written communication skills
• Working knowledge of microfinance, poverty alleviation and/or mobile phone technology for fighting poverty a plus

Education and Experience

• Bachelor’s Degree in related field preferred; equivalent experience may be substituted for degree
• A minimum of 3 or more years’ related work experience required, experience in a nonprofit setting preferred
• Microsoft Office Suite, with strong Excel, Word, and PowerPoint experience required; familiarity working with Salesforce and Convio strongly desired

Physical and Environmental Conditions

This position does not require unusual demands for physical effort. This position may occasionally require physical effort to lift and transport boxes weighing no more than 50 pounds. Work environment involves everyday risks or discomforts that require normal safety precautions typical of places such as offices, meeting or training rooms, residences or commercial vehicles (e.g., use of safe work place practices with office equipment, and/or avoidance of trips and falls, and observance of fire regulations and traffic signals).

Work Environment and Working Conditions for Travelers to Developing Countries

While performing the duties of this job, the employee may be exposed to working conditions and hazards that are prevalent for the location and/or country of assignment. The noise level in the work environment is usually moderate. Work is primarily performed indoors with some potential for exposure to safety and health hazards related to electronics work. The employee may be required to travel overseas and domestically. When traveling overseas in a developing country, the employee may be exposed to physical hazards (illnesses, noise, extreme temperatures, wet or humid climates, etc.), road hazards (unfinished/dirt roads, potholes, traffic-related accidents), and atmospheric conditions (odors, dust, fumes, smog, etc.).

Additional Comment

The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts or working conditions associated with this job. Reasonable accommodations may be made in appropriate circumstances to enable qualified individuals with disabilities to perform the essential functions of this job.

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