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Specialist, IT Operations

This job is not FLA Exempt.


Job Summary: Grameen Foundation enables the poor, especially the poorest, to create a world without poverty, and technology is at the heart of our work. IT is central to our success. This mission isn’t easy. We are looking for someone special--a skilled, resourceful, and creative IT specialist who wants to drive our success fighting poverty by supporting out IT infrastructure, and our users around the globe.As Specialist, IT Operations you will be responsible for day to day IT support tasks as well as projects relating to our IT systems, inluding our CRM. You will build trusted relationships with our internal customers as you support their work, and create and manage feature/process enhancements. And you’ll be a part of a team working on some of the most important work there is.Reporting: The Specialist, IT Operations will report to the Director of IT.Availability: As Specialist, IT Operations you will be expected to work a standard work week of 40 hours, and may at times be asked to work additional hours to complete projects. The position might require travel and after-hours availability for international phone calls.Essential Job FunctionsThe Specialist, IT Operations will have the following specific responsibilities:Work with Director of IT to administer Grameen Foundation’s main instance.Maintain the integrity of the system through data cleansing, integration building and maintenance, re-architecture when necessary, backups, scripting, and add-on tools.Evaluate new tools as they become available on the platform.Work with support to coordinate additional tasks.Serve as a knowledge resource for capabilities and best practices and working closely with business partners to realize the full capabilities of CRMWork with a geographically distributed, multi-cultural and world-wide team.Train other system administrators, program managers, consultants and other staff in Salesforce administration and configuration best practicesProvide Help Desk support for the Grameen Foundation USA sites and remote usersAdminister core business systems, including, Google Apps for Nonprofit,, Smartsheet, Zendesk, Avaya Voicemail server, and Active Directory.Manage and administer helpdesk ticketing system, ensuring that users receive efficient and timely support. Maintain open communication with helpdesk agents to assist, advise, and inform of relevant information, trends and solutions. Keep abreast of configuration updates and improvements, making helpdesk system changes as needed. Use tact and professionalism in resolving issues.Coordinate with IT Staff, including consultants, volunteers and field office IT Liaisons to provide customer support to employees and a revolving force of volunteers, in the DC headquarters, international field offices in Asia, Africa, and the Americas as well teleworkers.Maintain and manage relationships with vendors of IT services, products, and consultant groups, in regards to terms of service, contracts and pricing.Provide analysis and recommendations for when a system refresh is warranted versus when to release outdated and out of warranty equipment to maintain user productivity and minimize downtime.Performs other duties as assigned. Required Knowledge, Skills, and AbilitiesDeep commitment to eradication of poverty and alignment with Grameen Foundation’s missionDatabase Application Administration experience or education (preferably in systems and help desk experienceAbility to learn and understand CRM implementation and strategic business needsAptitude for managing multiple projects and strong business process knowledgeAbility to self-start and work independentlyExperience with nonprofit applications and experience working with nonprofit organizations that for donor management and other applications is highly desiredAbility to code applications is a plusWorking knowledge of SaaS applications user access control and security management;Strong problem solving skills.Strong communication and documentation skills.Excellent interpersonal and intercultural communication skills.Education and/or ExperienceMinimum of Bachelor’s degree in Management Information Systems, business, or related fields ;One to three (1-3) years of experience in managing and administering information systems – preferably Administrator certification is preferredInternational experience is a plusPhysical and Environmental Conditions:This position does not require unusual demands for physical effort. This position may occasionally require physical effort to lift and transport boxes weighing no more than 50 pounds. Work environment involves everyday risks or discomforts that require normal safety precautions typical of places such as offices, meeting or training rooms, residences, or commercial vehicles; e.g., use of safe work place practices with office equipment, and/or avoidance of trips and falls, and observance of fire regulations and traffic signals.Additional Comment:The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.Reasonable accommodations may be made in appropriate circumstances to enable qualified individuals with disabilities to perform the essential functions of this job.Interested candidates should submit a cover letter and resume by applying HERE.

Project Lead (PL), AppLab Money-Health, Kenya

This job is not FLA Exempt.


Position Title:                   Project Lead (PL) AppLab Money-Health KenyaStatus:                                  Full time Project EmployeeLocation:                             Nairobi, KenyaStart date:                           September 1, 2014Project Background: AppLab Money Kenya (AMK) is a Grameen Foundation (GF) initiative launched in Kenya in February  2014. The key aim of the initiative is to develop and scale innovative financial products which are designed for low-income clients and have commercial returns for our strategic partners. GF has partnered with Jamii Bora Bank and is using a client centered design process to help the bank design, test and scale an agricultural financial product delivered over the mobile channel. GF is now expanding the AMK initiative through a partnership with MicroEnsure and Penda Health, employing the same user-centered design approach to develop and test a micro-health insurance product for the low-income market. This initiative represents a unique opportunity to develop ground-breaking products at the intersection of health, financial services and mobile technology in a sustainable way.Job Summary: The Project Lead will use broad and comprehensive experience, skills and knowledge to direct all activities related to managing the Kenya AppLab Money–Health engagement. He/she will work directly with the Grameen Foundation global and country-level teams to drive product development and scaling efforts.The project: Grameen Foundation has received funding to design and bring to market an innovative health insurance product that is meant to appeal to low income customers in Kenya. To ensure that the product developed meets the needs of poor clients and the partner organization, Grameen Foundation will use its solution innovation process to design and deliver a client-centered product that will also be commercially viable. This product will be developed over a six month time frame in Kenya, with pilot testing and implementation requiring an additional 6-12 months.Reporting and relationships: The position will report to the Regional Chief Operations Officer, with dotted line reporting to the Director of Financial Services. The Project Lead will directly supervise staff and contractors related to the project.Availability: The Project Lead will be expected to work a typical work week of 40 hours plus additional hours to get the job done. The position will be based in Nairobi, Kenya. This position will need to be flexible to work in local conditions, and be available to work across different time zones. This position will require infrequent travel (10%-20%) within Kenya, and periodic travel to other countries as needed.Essential Job Functions•   Project ManagementDevelop detailed project plan with associated milestones and work with internal and external personnel to ensure goals are mHire and manage any additional resources needed support the projectCreate project budget in partnership with area Director/Manager. Monitor and track spend on a regular basis to ensure alignment with contract. Ensure all spend is within +/-10% variance per quarter, and deliverables are completed within budgetCreate  and  manage  an  M&E  framework  to  measure  outcomes  from  integrating  health information with health insurance.•     Product Research and DevelopmentWith the AppLab Money research team, develop a plan and targeted outputs that will lead to the microinsurance product to be developed, tested and deployedManage the application of the AppLab Money innovation process to the project work streams, including identifying key research questions, deploying innovative research techniques, and leveraging resulting insights to drive new products•     Relationship ManagementPrepare reporting documentation and lead regular stakeholder discussions with client, including but not limited to monthly updates and quarterly reports, and steering committee meetingsWork closely with partners to meet targetsEnsure client is involved throughout the process to create shared ownership of deliverables and to enable project team to be versed on the R&D approachManage donor relationship, draft and share updates via conference calls with donor as neededRequired Knowledge, Skills, and AbilitiesDeep understanding of health systems and financing/insurance, and ideally a combination of the twoAbility to work new product innovations into existing organizational structuresSome understanding of the human centered design processAbility to work with interdisciplinary teamsDeep commitment to eradication of poverty and alignment with Grameen Foundation’s missionExperience working in developing countries, preferably in Africa, including an understanding of the specific challenges that the poor face with regard to health and/or financial servicesOutstanding project management skills with proven track record of achievement under a range of challenging situationsAbility to act as a representative of project and Grameen Foundation more broadly in public forumsBelief in the potential to leverage information and communication technology (ICTs) for the benefit of poor people –with practical experienceKnowledge of the financial services space within country of projectEducation and ExperienceA Bachelor’s degree from a top university required. A Master’s degree in Business Administration, Economics, Finance or related field strongly preferredAt least seven years of relevant professional experience in either health, finance, insurance or mobile technologyAt least five years project management experienceExperience in information and communication technology (ICTs) requiredAdditional Comment: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made in appropriate circumstances to enable qualified individuals with disabilities to perform the essential functions of this job.Interested candidates please submit your cover letter and resume HERE. No calls please.

AHME Country Project Manager Kenya

This job is not FLA Exempt.


Status: Full time Location: Nairobi, Kenya FLSA: Exempt The African Health Markets for Equity or  AHME initiative is a five-year, multi-country program co-funded by the Bill & Melinda Gates Foundation and DFID. Led by Marie Stopes International (MSI), the consortium includes Population Services International (PSI), PharmAccess, International/Medical Credit Fund, the International Finance Corporation (IFC) and Grameen Foundation. The AHME partnership will demonstrate the feasibility and value of integrating supply and demand-side interventions at scale in Kenya.  In Kenya , MSI and  PSI  will increase both the scale of their private provider health care networks and the scope of services provided. Access to accreditation, business development training and credit will be provided through PharmAccess and their Medical Credit Fund (MCF). Supply-side interventions will be complemented by demand-side financing mechanisms such as insurance, medical savings accounts, and vouchers in order to reduce financial barriers for clients to access priority services. Supply and demand-side interventions will be supported by policy and regulatory work led by the IFC and information and communication technologies led by Grameen Foundation. As a Technology Project  Manager to this project based in Kenya you will be expected to undertake the following: Role Responsibilities: Acts as the primary relationship manager to all partners and is the liaison for GF AHME ICT efforts in country with a focus on driving increased satisfaction and deepening the partner relationshipsTranslating client and business requirements into highly detailed functional specifications,including the ability to synthesize and collaborate various requirements across partners.Identifying options for potential solutions and assessing them for both technical and business suitability.Manage the development, system testing and pilot to provide feedback to the development team on the solutions that are under development.Build capacity in the country by identifying, empowering, training and coaching identified parties.Manages the in-country AHME project plans, budgets, scope, risk and communications to internal and external constituencies.Ensures that all country-level project objectives are achieved.Communicate with key partners in order to anticipate problems, opportunities, and needs of the program, and work to devise feasible working solutions.Documents all lessons learned during the course of the project and content for externally published communications pieces such as blogs, white papers and case studies.Networking/establishing new partnerships for the purpose of solution deployments where applicable.Qualifications:5-7 years project management experience in successfully delivering ICT4D projectsStrong systems analysis skills; must be able to synthesize business requirements for solution development from a myriad of sourcesRelevant degree in Information Systems, computer sciences, health informatics, social sciences, public health or related discipline. A master’s degree would be an advantage.Experience in developing mobile (cellular) applications for health and or finance industries.Exposure to mobile platforms such as ODK ,Comcare and Open MRS would be a great advantageExperience in providing technology-related support for public health and/or international development, managing applied technology projectsExperience in conducting landscape assessments and market analysisFlexible & adaptable, able to work successfully in a fast paced environment.Experience working in developing countries and/or supporting and managing projects in the developing world programs.Ability and willingness to travel as neededCompetencies:Achievement oriented: establish challenging short-and long-term goals, take initiative, grasp new concepts, persist at tasks and pursue completion of objectivesAnalytical abilities: examine and interpret a wide variety of data/information and make recommendations, anticipate problems, opportunities and needs of the programCommunication skills: write in a concise and organized manner, appear knowledgeable and confident in communicating information, be sensitive to the communication levels required by different audiences, conduct effective meetings with people of all levels of authority in various industries.Creativity: brainstorm to develop suggestions and new ideas, develop several approaches or solutions to a problemDecision-making skills: consider alternatives and assess their impact and potential problems, weigh alternatives and select practical solutions, implement decisions and evaluate resultsDiversity orientation: understand and respond to others’ needs and prioritiesFlexibility: cope successfully with unexpected events, handle several projects simultaneously, adapt own behavioral and communication style to gain cooperation of managers, co-workers, and peers, adapt well to and support changeInitiative: actively seek solutions to problems before being asked or directed, initiate self- development efforts, look for new ways to contribute to the programInterpersonal skills: resolve conflict in positive ways, give and seek feedback that will increase the productivity of relationshipsJob motivation: assume ownership for getting the job done, be enthusiastic about taking on challenging projects, make plans and follow throughJudgment: review decisions to see if they satisfy long-range plansLeadership: motivate others to work together toward common objectives, work effectively in cross- functional groupsPresentation skills: present in a confident and enthusiastic manner when addressing people in a large or small group, deliver information in a clear, concise, and logical manner, effectively use various audio-visual media to enhance presentationWorking virtually: so long as internet access allows, must be email responsive and proactive, comfortable working with Google Docs and Google Groups, and willing to skype with colleagues in other time zones (occasionally of normal working hours).Interested candidates, please click here.

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