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Consultant – Mobile Money Product and Market Assessment

This job is not FLA Exempt.

09/15/2014

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Status:                         Contractor, up to 3 months (position open immediately)Location:                     Kampala, UgandaClassification:             ExemptDate:                            September 8, 2014Job Summary:  The Consultant will support Grameen Foundation and our mobile network operator partner in a) assessing the launch of a recent product and b) developing a preliminary approach for scale. This individual will use broad and comprehensive strategic and operational experience and knowledge of mobile money in East Africa to evaluate the service and the opportunity.Reporting and relationships: The Consultant will report to Director of Mobile Financial Services.Availability: The Consultant will be expected to work a standard workweek of 40 hours plus additional hours as necessary to get the job done. The position will require domestic travel of up to 20-30% within Uganda.Essential Job FunctionsRecently a new mobile money product has been launched in Uganda. The team wishes to conduct a thorough evaluation of early product performance. Additionally, there is appetite to scale this product to other markets, and a strategic assessment to prioritize and prepare for scale is required. Grameen Foundation is seeking a consultant to support this work who would be responsible for the following activities:Document current product performance by creating a manual which outlines:What the product is, including the value propositionGo-to-market strategYConsumer feedback from early usersCommercial results from UgandaLessons learned and insights into what worked well and what could be improvedSteps which need to be taken for replication in another marketIdentify market expansion opportunitiesDevelop criteria by which to assess markets for expansionWork with partner mobile network operator to assess the readiness and internal capacity of Operating Companies to launch the new productPrioritize Operating Companies according and share recommendations for expansionDevelop materials to be shared at a working sessionDevelop materials sharing learnings from the productRequired Knowledge, Skills, and AbilitiesDeep commitment to eradication of poverty and alignment with Grameen Foundation’s missionKnowledge of mobile financial services, preferably Mobile Money in AfricaStrong analytical skills and strategic thinking skillsExperience analyzing user researchStrong written and oral communication skillsAbility to effectively communicate with other team membersExperienced working in developing countries preferredHas deep knowledge of Microsoft office products (excel, powerpoint, word, etc.)Education and ExperienceBachelor’s degree in Business, International Development, Economics, Finance, or related fieldMaster’s degree preferredFive or more years of related experienceWork Environment and Working Conditions for Travelers to Developing CountriesWhile performing the duties of this job, the employee may be exposed to working conditions and hazards which are prevalent for the location and/or country of assignment. The noise level in the work environment is usually moderate. Work is primarily performed indoors with some potential for exposure to safety and health hazards related to electronics work. The employee may be required to travel overseas and domestically. When traveling overseas in a developing country, the employee may be exposed to: Physical Hazards (illnesses, noise, extreme temperatures, wet or humid climates, etc.) Road Hazards (unfinished/dirt roads, potholes, traffic-related accidents), and Atmospheric Conditions (odors, dust, fumes, smog, etc.).Additional CommentThe above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.  Reasonable accommodations may be made in appropriate circumstances to enable qualified individuals with disabilities to perform the essential functions of this job.Interested candidates may apply by email to Lisa Kienzle (lkienzle@grameenfoundation.org) Please put “Consultant – Mobile Money Assessment” in the subject line. No calls please. 

Specialist, IT Operations

This job is not FLA Exempt.

08/28/2014

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Job Summary: Grameen Foundation enables the poor, especially the poorest, to create a world without poverty, and technology is at the heart of our work. IT is central to our success. This mission isn’t easy. We are looking for someone special--a skilled, resourceful, and creative IT specialist who wants to drive our success fighting poverty by supporting out IT infrastructure, and our users around the globe.As Specialist, IT Operations you will be responsible for day to day IT support tasks as well as projects relating to our IT systems, inluding our Salesforce.com CRM. You will build trusted relationships with our internal customers as you support their work, and create and manage feature/process enhancements. And you’ll be a part of a team working on some of the most important work there is.Reporting: The Specialist, IT Operations will report to the Director of IT.Availability: As Specialist, IT Operations you will be expected to work a standard work week of 40 hours, and may at times be asked to work additional hours to complete projects. The position might require travel and after-hours availability for international phone calls.Essential Job FunctionsThe Specialist, IT Operations will have the following specific responsibilities:Work with Director of IT to administer Grameen Foundation’s main Salesforce.com instance.Maintain the integrity of the system through data cleansing, integration building and maintenance, re-architecture when necessary, backups, scripting, and add-on tools.Evaluate new tools as they become available on the Salesforce.com platform.Work with Salesforce.com support to coordinate additional tasks.Serve as a knowledge resource for Salesforce.com capabilities and best practices and working closely with business partners to realize the full capabilities of Salesforce.com CRMWork with a geographically distributed, multi-cultural and world-wide team.Train other system administrators, program managers, consultants and other staff in Salesforce administration and configuration best practicesProvide slaesforce.com Help Desk support for the Grameen Foundation USA sites and remote usersAdminister core business systems, including, Google Apps for Nonprofit, Box.com, Smartsheet, Zendesk, Avaya Voicemail server, and Active Directory.Manage and administer helpdesk ticketing system, ensuring that users receive efficient and timely support. Maintain open communication with helpdesk agents to assist, advise, and inform of relevant information, trends and solutions. Keep abreast of configuration updates and improvements, making helpdesk system changes as needed. Use tact and professionalism in resolving issues.Coordinate with IT Staff, including consultants, volunteers and field office IT Liaisons to provide customer support to employees and a revolving force of volunteers, in the DC headquarters, international field offices in Asia, Africa, and the Americas as well teleworkers.Maintain and manage relationships with vendors of IT services, products, and consultant groups, in regards to terms of service, contracts and pricing.Provide analysis and recommendations for when a system refresh is warranted versus when to release outdated and out of warranty equipment to maintain user productivity and minimize downtime.Performs other duties as assigned. Required Knowledge, Skills, and AbilitiesDeep commitment to eradication of poverty and alignment with Grameen Foundation’s missionDatabase Application Administration experience or education (preferably in Salesforce.com)IT systems and help desk experienceAbility to learn and understand CRM implementation and strategic business needsAptitude for managing multiple projects and strong business process knowledgeAbility to self-start and work independentlyExperience with nonprofit applications and experience working with nonprofit organizations that useSalesforce.com for donor management and other applications is highly desiredAbility to code force.com applications is a plusWorking knowledge of SaaS applications user access control and security management;Strong problem solving skills.Strong communication and documentation skills.Excellent interpersonal and intercultural communication skills.Education and/or ExperienceMinimum of Bachelor’s degree in Management Information Systems, business, or related fields ;One to three (1-3) years of experience in managing and administering information systems – preferably SaaS.Salesforce.com Administrator certification is preferredInternational experience is a plusPhysical and Environmental Conditions:This position does not require unusual demands for physical effort. This position may occasionally require physical effort to lift and transport boxes weighing no more than 50 pounds. Work environment involves everyday risks or discomforts that require normal safety precautions typical of places such as offices, meeting or training rooms, residences, or commercial vehicles; e.g., use of safe work place practices with office equipment, and/or avoidance of trips and falls, and observance of fire regulations and traffic signals.Additional Comment:The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.Reasonable accommodations may be made in appropriate circumstances to enable qualified individuals with disabilities to perform the essential functions of this job.Interested candidates should submit a cover letter and resume by applying HERE.

Program Manager, Savings Group Services, Mobile Financial Services (MFS), Uganda

This job is not FLA Exempt.

05/07/2014

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Job Summary:  The Program Manager, Savings Groups will use broad and comprehensive experience, skills and knowledge to direct all activities related to managing engagements with partner banks, mobile network operators, and savings group implementing partners in Uganda to support savings groups.  The role will further Grameen Foundation’s vision and strategy to leverage mobile technology and innovative financial services models to enable the poor to lead more prosperous lives.  He/she will work directly with the Grameen Foundation global and country-level teams to drive product development and scaling efforts and manage the partner relationships. He/she will also be responsible for identifying and pursuing new opportunities in Uganda and other markets and will lead efforts to disseminate insights and findings from these projects.The project:  Grameen Foundation, in partnership with a major financial institution in Uganda, is launching two new mobile products to support Village Savings and Loan Associations (VSLAs). These products were designed and piloted on a small scale through an initial 18 month engagement with a financial institution in Uganda.  The next phase of this work will see the Grameen Foundation team supporting the institution to operationalize and scale the two products. Grameen Foundation will also work with local and regional teams from the implementing partners to launch the products. The second stage of this project will focus on the development of additional services.Grameen Foundation has also been engaged by a major mobile network operator in Uganda to support development and delivery of a mobile wallet solution for groups. This product will be marketed to appeal to base of the pyramid consumers, in particular VSLAs. The product will also work in conjunction with financial institutions to drive financial inclusion.Reporting and relationships:  The position will report to the Director of Mobile Financial Services. The Program Manager will directly supervise all staff and contractors related to the project.Availability:  The Program Manager will be expected to work a typical work week of 37.5 hours plus additional hours to get the job done.  The position will be based in Kampala in Uganda. This position will need to be flexible to work in local conditions, and be available to work across different time zones. This position will require infrequent travel (10%-20%) within Uganda, and periodic travel to other countries as needed.Essential Job FunctionsProject ManagementDevelop detailed project plans with associated milestones and work with internal and external personnel to ensure goals are metManage multiple work streams and projects, allocating resources across them in the most efficient manner to deliver to project plansHire and manage any additional resources needed to support the projectCreate and manage budget and ensure all spend is within +/-10% variance per quarterProduct Development and ScaleWork with the research and design team to test and refine the products with end usersDevelop plans for delivery and targeted outputs for the team to support this processIdentify high-potential products that could be tested, and monitor testing through pilot phasesWork closely with partners to identify and implement necessary operational changes to ensureWork closely with partner counterparts to mitigate risks, resolve issues and keep project on targetCoordinate launch and commercialization of products and offers with the relevant channels and ensure successful go-to-market deployments for each productClient Relationship ManagementPrepare reporting documentation and lead regular stakeholder discussions with client, including but not limited to Monthly Updates, Quarterly Reports, and Steering Committee meetingsOversee overall product timeline and activities, managing relationship and coordinating activities with implementing partners and internal groups within GF and ensuring project deliverables are being metEnsure client is involved throughout the process to create shared ownership of deliverables and to enable the project teams to be versed on the R&D approachDevelop and own capacity building and training plans for all product stakeholders including internally and externallyIdentify future opportunities for the Mobile Financial Services team in Uganda, both project extensions and new leads. Work to develop and scope these opportunities to generate additional funding and build on the work and expertise that exists in the team.Required Knowledge, Skills, and AbilitiesOutstanding project management skills with proven track record of achievement under a range of challenging situationsAbility to work with and manage interdisciplinary teamsAbility to work new product innovations into existing organizational structuresUnderstanding of operational processes to support launching and scaling the productKnowledge of the financial services for the poor space and mobile money ecosystemUnderstanding of the human centered design process a plusExperience in resource mobilization preferred.Experience in results-oriented monitoring and evaluation preferredExperience in adult training and/or organizational capacity building strongly preferredAbility to act as a representative of project and Grameen Foundation more broadly in public forumsDeep commitment to eradication of poverty and alignment with Grameen Foundation’s missionBelief in the potential to leverage information and communication technology (ICTs) for the benefit of poor people – with practical experience.Education and ExperienceAt least bachelor’s degree, post-graduate preferredAt least 8 years of relevant professional experienceAt least 5 years project management experienceExperience working in developing countries preferredExperience in information and communication technology (ICTs) and/or financial servicesPhysical and Environmental Conditions: This position does not require unusual demands for physical effort.  This position may occasionally require physical effort to lift and transport boxes weighing no more than 50 pounds. Work environment involves everyday risks or discomforts that require normal safety precautions typical of places such as offices, meeting or training rooms, residences, or commercial vehicles; e.g., use of safe work place practices with office equipment, and/or avoidance of trips and falls, and observance of fire regulations and traffic signals.Additional Comment:  The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made in appropriate circumstances to enable qualified individuals with disabilities to perform the essential functions of this job.Interested Candidates please apply HERE

Project Lead - Agricultural Finance

This job is not FLA Exempt.

05/06/2014

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Job Summary: Grameen Foundation seeks Ugandan or East Africa nationals experienced in development project management and agriculture/finance for an anticipated project in Uganda.  (Experienced Project Leads with technical expertise in rural and agricultural finance).   Candidates must have a technical background in rural microfinance and/or agricultural finance. Experience in adult training and/or organizational development a plus. The position will oversee multi-year development project activities including multi-year project planning and goal setting, budgeting, personnel management, and monitoring and evaluation of project. The position will be full time and based in Uganda, with travel to the field.  Local and East Africa regional candidates are strongly encouraged to apply.About Grameen Foundation:Grameen Foundation is a non-profit dedicated to helping the world’s poor address their own unique needs. We believe that all of us desire to improve our lives, and that all of us – even the poorest among us – can reach our full potential if we are given access to the right tools and information. With roots in microfinance, Grameen Foundation has a lengthy history of innovating financial products and services for the world’s poor, often by working directly with financial institutions to develop products that meet the needs of their poor clients. Education and Experience:5-10 years professional experience in rural microfinance and agricultural finance5-10 years experience in development project management, preferably in the financial sector. Experience managing multi-partner projects preferred.Experience managing project teams and key project relationshipsExperience in resource mobilization preferredExperience in results-oriented monitoring and evaluation preferredExperience in adult training and/or organizational capacity building strongly preferredBachelors Degree is required, Masters Degree preferred in Economics, Business Administration or a related field, or academic Degree in agriculture-related field is a plusRequired Knowledge, Skills, and Abilities:Strong technical experience in rural microfinance and/or agricultural finance requiredSkills and experience in organisational development/capacity building and project managementStrong conceptual, socio-cultural and personal skills (writing, presentation, moderation, facilitation, communication etc)Excellent network to key stakeholders in the financial and agricultural sectorExtensive project management experience in a multi year project environment in East Africa, including experince in project planning, budget and timeline management, administration, monitoring and evaluation Skills in providing strategic direction and overall management of the local teamExperience in coordinating with global executives and ensuring effective communication of progress and/or changesExperience in designing and implementing multi- year work plansExperience in knowledge management and external learnings sharingAdditional Requirements:Ugandan or national of a country in the East Africa region; Ugandan nationalspreferredFluent in written and spoken EnglishInterested candidates should send a resume with a brief cover letter explaining why you are interested and what you will bring to the position.  Apply here.  

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