Mobile Financial Services

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Building Human Capital

Though mobile financial services offer microfinance institutions an important new channel to serve clients, their staff remain their most valuable asset. This is an important consideration for institutions as transitioning to mobile-based services will require all of their departments to navigate change.

Use of Mobile Financial Services Among Poor Women

These studies aim to understand how mobile phone technology and its usability is impacting poor women’s ability to access and benefit from mobile financial services.  Many players assume that if a poor person owns a mobile phone, they are able to use it. We have found that this is a faulty assumption, and believe that usability and “mobile phone literacy” are big issues that are preventing poor women in particular to benefit from mobile-enabled solutions. 

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