June 13, 2017 by Amelia Kuklewicz
As an industry, we have made significant strides in understanding, measuring and tracking financial inclusion worldwide. One sign is the steady stream of emails, conferences and webinars discussing best practices for creating useful, affordable products and services, educating clients appropriately, and safeguarding their rights. But there is one crucial element missing from most of these discussions: frontline staff.
Yet, microfinance field officers play an outsized role in the lives of poor families.