Though mobile financial services offer microfinance institutions an important new channel to serve clients, their staff remain their most valuable asset. This is an important consideration for institutions as transitioning to mobile-based services will require all of their departments to navigate change.
People and talent management
December 16, 2013
Earlier this year, Grameen Foundation president Alex Counts invited several social enterprise professionals to participate in a wide-ranging discussion on career opportunities in the sector. We hope this conversation will provide instructive insights and advice for new college graduates and those who would like to make mid-career shifts. The staff at Grameen Foundation who worked on this would like to recognize the exceptional efforts of summer intern John Weiller in turning this idea into a reality that will benefit many idealistic job-seekers in the years to come.
The capability of their staff is perhaps the single most important resource microfinance institutions (MFIs) have for meeting the challenges of reaching more people, while navigating financial, regulatory, political, competition and other issues.
People-related issues have consistently ranked among the top ten industry challenges in the Microfinance Banana Skins report. This review analyzes the concerns raised in the 2011 report, including governance, management, staffing and the overall institutional strength of microfinance institutions.