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Resilience

Financial Inclusion’s Missing Link: What about the credit officer?

June 13, 2017 by Amelia Kuklewicz

As an industry, we have made significant strides in understanding, measuring and tracking financial inclusion worldwide. One sign is the steady stream of emails, conferences and webinars discussing best practices for creating useful, affordable products and services, educating clients appropriately, and safeguarding their rights. But there is one crucial element missing from most of these discussions: frontline staff.

Yet, microfinance field officers play an outsized role in the lives of poor families.

The Role of Financial Services in Building Household Resilience in Burkina Faso

To fill some of the gaps in knowledge about how financial services contribute to household resilience, a series of financial diaries and qualitative data were collected among 46 women in rural Burkina Faso. Results from the study revealed that the demand for financial services to anticipate and cope with shocks appears widely unmet.

How do you know “Resilience” when you see it? Characteristics of Self-perceived Household Resilience among Rural Households in Burkina Faso

The primary goal of this paper is to identify the characteristics of self-perceived resilience among a small sample of women in rural Burkina Faso. The findings from this paper provide unique insights into the set of factors, if reinforced by financial institutions and development practitioners, that are likely to strengthen household resilience.

Designing Financial Services to Respond to Household Shocks: A Case Study of RCPB’s Health Savings and Loan Product

This case study follows the experience of Reseau des Caisses Populaires du Burkina Faso (RCPB), a credit union network based in Ouagadougou, Burkina Faso, in designing a health savings product and health loan (which could be accessed only when a health savings account was in use and depleted of funds) that clients could use to address health costs.